Refund policy

 

All of our products are guaranteed to be free of manufacturing defects. If our product is found to have a manufacturing defect, we will issue a full credit for the value paid of the product, please note this may not reflect the current price of the piece being returned. 

Non-Defective Returns:

YOU MUST initiate the return process within 30 days of receipt of your order.

  1. Customer fills out the Jewelry Return Form found in the footer RETURNS REQUEST link. 
  2. Divinity Metals reviews the form for any missing info and to verify info. 
  3. Customer returns jewelry and pays for shipping.*
  4. Divinity Metals evaluates the return and issues a credit, less a 15% restocking fee.

Manufacturing Defect Returns:

  1. Customer fills out the Jewelry Return Form found in the footer RETURNS REQUEST link. 
  2. Divinity Metals reviews the form for any missing info and to verify info. 
  3. Customer returns jewelry, we will provide a shipping label*
  4. Divinity Metals evaluates the return and issues a credit.
  5. Customer reorders the missing/damaged items from the website, if they choose to. 
  6. If the defect cannot be verified and the piece is not used, a credit for the jewelry less a 15% restocking fee will be issued. 

*Please make sure that the jewelry you send back has been sterilized and is free of debris. Product should be individually bagged with the indicator strip attached.