FREQUENTLY ASKED QUESTIONS

We’re here to answer all your questions and 
assist you with your needs.

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What materials are used in your jewelry?

Our jewelry is made of implantable grade titanium (ASTM-F136). For our tops we use lead free zirconia, natural and synthetic stones.

Are your products wholesale only?

Yes, we only sell to businesses that have been approved as a retailer of our products

Can I purchase your products without an account?

Only approved accounts will have access to purchase our products. To get the account approval process started, register for an account here.

What if I’m not sure my state has a resale certificate for me to provide?

On our “Apply for Account" page your state's resale certificate will populate after you fill in your shipping address. Please download the form, fill in your information, and then attach it using the attachment tool at the bottom of the “Apply for Account” page.

Can I provide you with my Reseller’s permit instead of a Resale Certificate?

We can only accept a Resale certificate. Please note that for certain states you will need the information on your Reseller’s permit to fill out the Resale Certificate.

Do you have international shipping available?

We ship internationally! All taxes and duties that may be required by some countries are the responsibility of the buyer.

How do you handle returns?

We will gladly accept returns for any purchase with which you are not 100% satisfied with our quality. For returns of items that do not have a valid reason for return, we will accept the return but will charge a 20% restocking fee. Please refer to our return policy for further detail.

Do you provide any discounts if I purchase a certain amount?

At this time we are not providing discounts for any purchase amount.

If I am in California can I pick up my order instead of having you ship it to me?

At this time we do not allow any orders to be picked up from our facility.

Are your posts compatible with the tops of other jewelry manufacturers?

Yes, our posts are compatible with the tops of all other major jewelry manufacturers.

Do you have a warranty on your products?

We guarantee all of our products against manufacturing defects for the lifetime of the product. See our warranty policy for more information.